Closure of BT Redcare

Earlier this year, BT announced that they had decided to close all BT Redcare operations on 1 August 2025. Intruder and fire alarm installers have been sent a notice advising them of this. Providers will need to move affected customers to an alternative service provider by this date. If your system uses BT Redcare it is worth getting in contact with your alarm provider ahead of the closure.

What is BT Redcare?
BT Redcare has been providing alarm signalling systems to UK homes and businesses for over 30 years. As part of the switch-off of the Public Switched Telephone Network, many of these systems will cease to operate. Alarm installers are already migrating customers to new products which will work on the new fibre network.

Choosing a replacement Alarm Transmission System
Given the importance of alarm systems to your property’s security and also the specific terms of some insurance contracts, the replacement product chosen must provide a like-for-like performance level. To ensure you get a system comparable to BT Redcare, you need to ask your alarm provider what is recommended, it is advised that suitable replacements should be dual path alarm transmission service (ATS).

When choosing your replacement you should also consider:
• There is a British Standard for alarms BSEN 50136-1:2012. This standard specifies the requirements for the performance, reliability and security characteristics of alarm transmission systems.
• Alarm systems should be installed by a company regulated by the National Security Inspectorate (NSI) or the Security Systems and Alarms Inspection Board (SSAIB).
• Many alarm companies may ask that you check with your insurer that the proposed replacement alarm transmission system is acceptable. Please get in touch with the team at Stanmore and we will be able to advise on the specifics of your insurer and policy.

Speak to your alarm provider now
Although the closure of BT Redcare is a while away, 1 August 2025, it is advised that you speak with your alarm provider as soon as possible to avoid any product shortages.